Enabling cookies in your Browser
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You must ensure your Internet Browser is set to accept first-party cookies. Typically, you can change this privacy setting from the top menu of your browser but the exact location of this feature may differ between browsers. Here is how you make this change in Internet Explorer:
On the menu, go to Tools-> Internet Options -> click the Privacy tab -> click the Advanced button -> check "Override automatic cookie handling," and then choose to "Accept" First-party Cookies.
Certain browsers may require you to store www.hipdigitalstore.com as a “Trusted Site.” This is also done from the top menu. For example, in Internet Explorer, select Options from the Menu. Click on the Security Tab. Next, select Trusted Sites and click on the 'Sites' button to add a new trusted site. Uncheck the box that reads 'Require server verification (https:) for all sites in this zone'. Type in the URL of our store.
You will need to close all your open Browser windows after you make the changes, and then re-launch the browser into a new session and revisit our store.
Enabling Internet Explorer to Allow Download Properly
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Your Browser must be set up to enable downloads. Typically, you can change this privacy setting from the top menu of your browser but the exact location of this feature may differ between browsers. Here is how you make this change in Internet Explorer:
On the menu, go to Tools-> Internet Options -> click the Security tab -> under “Security level for this zone” click the Custom Level button -> scroll down to “Downloads” and here check “Enable” for both "Automatic prompting for file downloads" and “File Download” - then choose “OK” and “OK” to save your new setting.
Certain browsers may require you to store www.hipdigitalstore.com as a “Trusted Site.” This is also done from the browser menu. For example, in Internet Explorer, select Options from the Menu. Click on the Security Tab. Next, select Trusted Sites and click on the 'Sites' button to add a new trusted site. Uncheck the box that reads 'Require server verification (https:) for all sites in this zone'. Type in the URL of our store.
You will need to close all your open Browser windows after you make the changes, and then re-launch the browser into a new session and revisit our store. If you already ordered songs and could not previously download them, please visit the My History section. Your available downloads will be listed and you can start the download process again from there.
Resolving Firewall Issues
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This issue could be caused by a wide range of third party software installed on your computer or by your network configuration issues. As such, we can only provide limited assistance.
If your browser is set to allow cookies and you still can’t view our site properly, then you may have some firewall, anti-spyware application, web accelerator or other security software installed on your computer which could be blocking our cookies and preventing you from viewing pages.
Alternately, your network configuration or proxy server settings could be blocking cookies and also blocking downloads (this is common if you are attempting to interact with the store from an office location where your IT department has installed security measures that affect your interaction with Web sites).