Are Hip Digital Music Store downloads compatible with my computer?
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All Hip Digital Music Store songs are MP3 files. This means they can be enjoyed on any computer or portable device without restriction.
Here is a breakdown of the System Requirements your PC should conform to in order to download music from our site:
Internet Connection: High Speed DSL or Broadband.
Media Player: Any
Optimal Internet Browser: Internet Explorer 5+ or Firefox 1.5+.
Other: Flash 8 installed, Cookies should be enabled.
If your system conforms to the above specification and you were unable to play the test file successfully, please send a message to customer support at:
the Customer Support Form.
To help us efficiently assist you, please reference the following order number in your message:
How can I find a file once it has been downloaded?(Back to Top)
To find a file once it has been downloaded, use the Search or Find option on your computer to locate the file. To bring up the search window click on the "Start" button and choose Search, or click on My Computer on the desktop and double click on the hard drive, or press Ctrl-F. Type *.mp3 in the search box that appears, and it will find all MP3 song files on your computer. The file you just downloaded should be amongst the files listed.
The song I selected did not download to my computer.
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This may be due to an intermittent problem. Try accessing the song through your Order History. If the problem still persists, please contact
the Customer Support Form.
To help us efficiently assist you, please reference the following order number in your message:
The song stops playing and then starts again throughout it's entirety.
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This happens with dial-up connections because your connection can’t get the song
data as fast as it’s being played. Download the song completely, before playing
it to avoid this situation.
If the song has been
downloaded and the issue persists, you may have too many applications running simultaneously.
Free up some processing power by closing some applications, and attempt playing
the song again.
How long does it take to download a song?
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The time required to download music to your computer depends on two factors: the size of the file and the speed of your Internet connection. File size depends on whether the file is a single track or an entire album. Typical download rates for a 4 minute MP3 track 3.5MB in size are:
28.8k modem = 20-25 mins
56.6k modem = 10-15 mins
ISDN = 5-10 mins
Cable / DSL / T1 = less than 1 min
Can I burn the music I buy to a CD?
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You may play, burn and transfer all music purchased on the Hip Digital store to any device or storage medium without restriction.
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